Contact information
We’re here to help your furry friends reach new heights comfortably! At varyx.shop, we value our customers and are dedicated to providing the best support for our Premium Pet Stairs and Ramps. Whether you have a question about an order, need shipping details for Singapore, or want advice on which stair height is best for your sofa or bed, our team is ready to assist.
Get In Touch
- Operator: FIGA EVENTS PTY LTD
- Email: support@varyx.shop (We aim to respond to all inquiries within 24 hours on business days.)
- Phone: +61 468296345
- Business Address: GLEDSWOOD HILLS, 2557, New South Wales, Australia
Business Hours
Our customer support team operates from New South Wales, Australia. Please note our operating hours:
- Monday - Friday: 9:00 AM – 5:00 PM (AEST - Australian Eastern Standard Time)
- Saturday - Sunday: Closed
Customer Note: For our Singapore customers, please note that we are currently 2 hours ahead of Singapore Time (SGT). Any inquiries sent during the weekend or public holidays will be handled as a priority on the following business day.
Quick Help
- Order Tracking: Please include your order number in your email for faster service.
- Shipping: We offer Free Shipping on all our pet stairs and ramps to Singapore.
- Returns: For instructions on returns, please visit our 30-day Return & Refund Policy page.
- Secure Payment: All transactions are securely processed in USD.